Refund Policy

Last updated: 20 September 2026

This policy explains when and how you can request a refund from Altitude Skills Academy. It is written to be consistent with the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). All refunds are paid back to the original PayFast payment method used for the purchase.

1. Physical Books

If a physical book arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery and we will arrange a replacement or full refund, including the return shipping cost. For a change of mind, you may return an unopened, unused book within 7 days of delivery at your own shipping cost for a full refund of the item price.

2. E-Books & Digital Assessments

E-books and assessment access are delivered digitally and become available to you immediately once payment is confirmed. In line with ECTA, once an e-book download link has been used or an assessment has been started, the purchase is final and non-refundable — this reflects that digital content, once accessed, cannot be "returned."

If you paid successfully but never received access due to a technical fault on our side, contact us and we will restore your access or issue a full refund, whichever you prefer.

3. Courses & Training Programmes

• Cancel 7 or more days before the course start date — full refund.
• Cancel within 7 days of the course start date — no cash refund, but we will move you to the next available session at no extra cost.
• If we cancel or reschedule a course, you may choose a full refund or a place on the rescheduled session.
• Non-attendance without notice ("no-show") is not eligible for a refund or credit.

4. How to Request a Refund

Email altitudeskills@gmail.com with your order number or payment reference and the reason for your request. We aim to respond within 2 business days.

5. Processing Time

Approved refunds are processed back to your original PayFast payment method within 7–14 business days. The exact time funds take to reflect after that depends on your bank or card issuer.

6. Contact Us

Altitude Skills Academy (Reg. No. 2022/483858/07)
altitudeskills@gmail.com · +27 84 626 7389